Technical English
(1st year B.Tech)
Unit -2: Active Listening
*Important one mark questions and answers
1. What is listening, according to management guru Tom Peters?
Listening is an essential management and leadership skill, according to management guru Tom Peters.
2. Define Listening.
Listening is a process of receiving, understanding, interpreting, and reacting to a message received from the speaker.
3. Most of us speak at the rate of about ………… words per minute.
125 words per minute.
4. Studies conducted by Gail Miller at Washington State University confirms that……..
Humans are inefficient listeners
5. Brain has mental capacity to understand someone speaking at ………… words per minute
400-500 words per minute
6. No communication process is complete without …………
Listening
7. Origin of Species is written by ……….
Charles Darwin
8. What is active listening?
Active listening is a communication technique that requires the listener to fully concentrate, understand, respond and then remember what is being said.
9. What is passive listening?
When a person is practicing passive listening, he is sitting quietly without responding to what the speaker is saying. When you listen to music or a podcast or even the news, you are practicing passive listening.
10. How is effective listening possible in communication process?
Effective listening is possible only if the listener patiently listens to the complete speech.
11. What does the idiom ‘cover all the bases’ mean?
To deal with something thoroughly.Example: We thought our legal department had covered all the bases in our terms and conditions.
12. Critical listening is also known as ……..
Evaluative, Judgemental, or Interpretive listening.
13. What is Appreciative listening?
Appreciative listening is listening for deriving aesthetic pleasure, as we do when we listen to a comedian, musician, or entertainer.
14. What is Empathetic listening?
As a listener, trying to feel what the speaker is feeling, by appreciating the speaker’s emotions, circumstance, mind-set, and perspective, and be able to provide emotional and moral support is called Empathetic listening.
15. What is Comprehensive listening?
Listening to the message in order to understand and comprehend it is called as Comprehensive listening.
16. What is Critical listening?
Critical listening is a process of analysing, evaluating, and judging what is being said.
17. What is Superficial listening?
Pretending to be listening by giving fake expressions to avoid offending the speaker is called as Superficial listening.
18. Who is called as a ‘Selective listener’?
A listener, who listens to the content only, in which he/she is interested, is called as ‘Selective listener’.
19. What are open-ended questions?
Questions that require more than a straight yes or no answer are called as open ended questions.
20. Define being non-evaluative in listening.
The act of not evaluating a speaker based on his/her personal qualities is called a being non-evaluative in listening.
21. What is paraphrasing in listening?
As a listener, using polite phrases in order to clarify a point by simple paraphrasing what the speaker has said is called as paraphrasing in listening.
22. What is inviting further contributions in listening?
The act of politely asking the speaker to give more information when we have not heard or understood enough is called as inviting further contributions in listening.
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